Buying ONE

Here you can find all the information and steps to successfully make your online purchases.

  • How can I make an order?

    1. Product Selection

    • Browse our catalog using various categories and filters or through the search bar;
    • Select the product you want to buy by clicking on the "Add to cart" button. If it's a product with different sizes, choose the appropriate size;
    • After placing the product in the cart, you can continue shopping or proceed to checkout;
    • To view the products in your cart, click on the cart icon in the upper right corner of the screen;

    2. Confirming Details

    • The cart summary shows the items you've selected, along with quantities; here, you can choose to associate One bags with the items;
    • If you haven't logged into your account before this step, you will be prompted to do so. If you don't have an account, you'll need to create one to proceed;
    • After logging in, select the delivery method - either the delivery address from the address list or add a new one;
    • If the billing address is the same as the delivery address, check that field; If the billing address is different, uncheck the confirmation box and edit the indicated address;
    • Click the "Save" button;
    • Before the final confirmation, review the address, contacts, and click the "Place Order" button.

    3. Completing the Order

    • Select the payment method you prefer;
    • If you have a promotional code, select or enter it in the "Use a code" field;
    • Review all the order information again (products, sizes, quantities, delivery address, billing address, delivery method, payment method, applied discounts);
    • If additional information is needed, you can do so using the "Remarks" field;
    • We recommend reading the General Sales Conditions and accepting them by checking that box;
    • Click the "Secure Payment" button;
    • You will receive an email confirming the order. If the payment method is Multibanco or MBWAY, payment will also be requested since the order will only be processed once it is paid.
  • Delivery times

    Delivery times vary depending on the destination. Currently, the timelines are as follows:

    • Mainland Portugal - up to 2 business days
    • Portuguese Islands - 5 to 10 business days
    • Other European destinations - up to 7 business days

    Info: The indicated timelines are estimated and may vary due to external factors.

    Shipping takes place after order processing time, valid for business days (excluding weekends and holidays).

    During festive seasons and peak traffic periods such as Christmas or Black Friday, delivery times may be longer than usual.

  • Shipping Countries

    Nowadays, we deliver to the following countries:

    • Mainland Portugal and Islands
    • Austria
    • Germany
    • Belgium
    • Croatia
    • Denmark
    • Slovakia
    • Spain
    • Estonia
    • France
    • The Netherlands
    • Hungary
    • Ireland
    • Italy
    • Lithuania
    • Luxembourg
    • Poland
    • United Kingdom
    • Switzerland
  • Shipping costs

    The deliveries of all ONE products purchased in our online store are governed by the shipping policy outlined below: :

    • Mainland Portugal - The shipping cost is 3,50€. For purchases over €55 shipping is free
    • Portuguese Islands - The shipping cost is 5,50€. For purchases over 55€ shipping is free
    • Belgium, the Netherlands, Germany, France, Poland and Spain - The shipping cost is 5,50€. For purchases over 40€ shipping is free
    • Austria, Denmark, Hungary, Luxembourg - The shipping cost is 5,50€. For purchases over 80€ shipping is free
    • Croatia, Estonia, Ireland, Italy, Lithuania, United Kingdom and Switzerland - The shipping cost is 8,50€. For purchases osver 80€ shipping is free

    Info: We do not ship to countries not duly marked in the current shipping policy.

    The considered purchase amount for free shipping is the value of the products, including all discounts on products, and excluding shipping costs and fees.

  • How can I track my order?

    The information regarding your order delivery is sent via e-mail to the provided contacts. In this e-mail you will find all the necessary details to track your order, including the tracking number.

    At the bottom of the homepage, in the 'Customer Support' menu, you will find the 'Order Status' option and by clicking you will be able to track the order using the order reference and the associated e-mail.

    Should this not work or and error is find, you can always contact us via e-mail at

  • Can I change my delivery address after the order is processed?

    After payment confirmation our orders are dispatched directly from our distribution center, which makes it impossible for us to make any changes to the order that is in transit.
  • Are the products I added to the cart reserved?

    Adding items to the shopping cart does not guarantee their reservation. Only upon payment of the order can we confirm that they are set aside and prepared for shipment. Despite being available when placed in the cart, they may sell out before completing your order, for example, due to high demand.
  • The piece I want is sold out

    If the item you loved is marked as Sold Out it means that at that (exact) moment there is no available stock of that particular piece.

    However, you can activate the stock alert by clicking on the word "Notify me!" and entering your email (this feature works only for registered customers). As soon as the product is back in stock, you will be immediately notified by email.

  • Various Payment Methods

    Nowadays you can make your purchases using the following payment methods:

    • Debit Card (VISA and MasterCard)
    • Credit Card (VISA and MasterCard)
    • Multibanco Reference (exclusive use for Portugal)
    • MBWay (exclusive use for Portugal)
    • PayPal
    • Promotional Code
    • iDeal (exclusive use for the Netherlands)
    • Sofort (exclusive use for the Netherlands, Spain, Belgium, Germany, United Kingdom, and Belgium)
    • Giropay (exclusive use for Germany)
  • How can I access my invoices?

    If you made the purchase on our website you can access your Client area and find all the details and information regarding your order, including the invoice.
  • Are engravable items available?

    At the moment, we do not have a general item customization service. However, occasionally, we offer an engraving service on selected items.
    Our orders are dispatched directly from our distribution center, which prevents us from adding personalized messages to the products.
  • Can items be wraped in festive paper?

    At the moment we do not have a specific gift wrapping service for online orders as our packaging is already premium and doubles as a gift wrap.
    We assure you that our products are carefully and securely packaged to prevent any damage during transport and we got to great lengths to make sure they arrive in perfect conditions.